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HITEK launches innovative ‘snagging module’ for property inspections & handovers

Written by:
Steven Jones

HITEK – a leading UAE-based provider of smart facilities management (FM) solutions, which is part of Farnek group of companies – has added a new ‘snagging’ module to its innovative CAFMTEK platform, which has been designed to make property inspections and handovers more efficient.

“An inspector evaluating the condition of a property, can operate the application from a handheld PC, take a picture and describe the full details of any issue. The reports can be downloaded in pdf & excl format and are designed to pinpoint all snags within a particular area, in the shortest time possible.

“The ability to upload images, asset data and geographic information as part of snagging tasks, enables users to improve intra-team coordination significantly, avoid duplicating effort and optimise service delivery, benefiting all stakeholders,” said Javeria Aijaz, Managing Director of HITEK.

The innovative tool also enables frontline users to raise snagging tasks remotely, with the ability to tag both asset-related and locational information. Multiple images, including ‘before’ and ‘after’ shots, can be added to each task, as well as detailed descriptions of issues that still need to be rectified.

In addition, there is also an option to close snagging tasks with completion comments. All tasks and their respective status can be tracked and monitored via the CAFMTEK web portal, which is capable of generating multimedia snagging reports to cover any time period, making comparison tasks easier, more flexible and more accountable.

“Typically, a snagging or ‘punch’ list will be prepared and issued by the appropriate certifying authority, such as the architect, contract administrator or managing agent. The faults highlighted in the report should be rectified before any certificate of practical completion can be issued. In most cases, that will involve the main building contractor handing over to the owner, sales managers to the landlord or between outgoing and incoming facilities managers.   

“Our snagging module can identify major as well as minor or even hidden issues quickly, saving time and money by boosting efficiency, increasing productivity and monitoring frontline performance more effectively.

“During our market research we experienced strong demand from developers, landlords, sales & leasing agents, property management & short lets such as holiday home managers.

“We are already working on enhancements to this module, by adding a technical library and an asset condition feature,” added Aijaz.

CAFMTEK is a mobile-enabled, computer-aided facility management (CAFM) platform that provides FM professionals with greater control over managed assets, locations and resources. This innovative software solution delivers real-time information that can be used to streamline maintenance, cleaning, security and a host of other operations.

Built using advanced Software as a Service (SaaS) technology, CAFMTEK provides intuitive business intelligence as well as location, service-level agreement (SLA) and asset management information. Its functionality leverages cloud technology, the Internet of Things (IoT) and mobile devices, including smart watches, to facilitate inventory monitoring, asset management, and now, snagging.

HITEK’s analysis shows that the platform has succeeded in reducing manpower costs by up to 17% and utility costs by up to 30%. It has also proven effective in extending asset lifecycles through the digitalisation of service delivery.


HITEK Services is a part of Farnek Group, a leading industry expert with over 40 years of technical expertise and operational experience in Facilities Management, Hospitality, and Technology Infrastructure. Our broad range of intelligent applications is a result of people, processes, and technology empowering our customers with digital, business, and technological transformation. Our solutions are aimed at complementing leaner and more sustainable operational processes that increase productivity and reduce energy consumption.

About Farnek:

Farnek is the leading provider of sustainable and technology-driven Facilities Management in the United Arab Emirates. Established in the UAE since 1980, Farnek Services LLC is a Swiss-owned independent total facilities management company. With a skilled workforce of more than 8,000 employees, Farnek delivers professional Facilities Management services across several sectors: Aviation, Hospitality, Banking, Retail, Telecom, Residential, Commercial, Infrastructure, Government, Education, Leisure, and Entertainment.

By Liliana Alvarez

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